Support

Sign-in help

1. Confirm you are using the email address connected to your HHM account.
2. Use the password-recovery option on the official sign-in screen if needed.
3. Confirm your device has a current operating system and a reliable internet connection.
4. If access still fails, contact HHM and include the email address associated with the account. Do not send your password.

Open official HHM sign in

App troubleshooting

1. Close and reopen the app.
2. Confirm the app is updated through your device's official app store.
3. Restart the device and try again.
4. Record the screen, feature, and approximate time of the problem.
5. Send HHM a description without including passwords or sensitive documents that are unrelated to the issue.

Files and account content

Available content depends on your assigned account permissions. If a file, community, course, agreement, estimate, or other resource appears missing, contact HHM with the name of the resource and the account email. HHM will verify authorization before changing access.

Scout report or document help

For a missing, failed, or incomplete report, include the account email, property address, report ID if shown, and approximate request time. For a document issue, include the filename and report ID, but do not email sensitive property documents unless HHM provides an authorized delivery path. Failed, canceled, duplicate, provider-failed, property-mismatch, and scope-rejected requests should not reduce the completed-report allowance.

Plan, trial, or billing help

Include the account email, selected Office, Building, or Complex plan, checkout date, and the last four digits or payment receipt reference when available. Never send a complete card number or security code. For cancellation timing and refund requests, review Cancellation & Refunds.

Privacy or security concern

If you believe an account or device may be compromised, change the account password promptly and contact HHM. Include a safe callback method and a short description of what you observed. Do not send a password, authentication code, or unrelated confidential information.